Zurich Airport has been unbeaten for the ASQ Award in the category "Best Airport in Europe in the 25 to 40 Million Passengers Category" since 2018.

“We are very pleased that we were once again able to win two of the most prestigious awards in our industry. Ensuring high quality for our passengers is of great importance to Zurich Airport and requires good cooperation between all partners. We would like to thank all the companies and employees at the airport who contribute to this every day.” Lukas Brosi, CEO Flughafen Zürich AG 

From food to cleanliness

The ASQ Award is presented annually by the Airports Council International (ACI), the international organisation of airport operators, and is based on customer surveys. The survey covers 34 different categories such as infrastructure, catering facilities and hygiene measures. 

Focus on customer experience

In order to further uphold and promote the customer experience, Zurich Airport was already accredited for the ACI Customer Experience Program last year. The program is recognized as the industry standard for airports, helping them continuously improve their customer experience by building a complete customer view. Among other things, the program focuses on how customer feedback can be used even more optimally in order to derive recommendations for action from it and take them into account in everyday decisions. One example of this is the ZRH Comfort service, which is a direct result of customer surveys. With the offer, passengers benefit from a separate and staffed lounge area including snacks and drinks as well as the priority lane at the security checkpoint.